RETURNS:
To assure prompt and accurate
credit on returned merchandise, we ask that you follow these steps:
- A return authorization
number must be obtained by contacting our Customer Service Department. This
authorization number is valid for only thirty (30) days from invoice date.
- The authorization number
must be clearly written on each package. If this number is not on your package
it will be refused.
Credit or adjustment is given on mistakes that are our fault, provided you
contact our Customer Service Department @ 586-790-2825 or support@bmfwholesale.com
within five (5) days from receipt of merchandise.
- Returns for which the
customer ordered incorrectly, will be charged a 15% restocking fee and freight
return.
- Absolutely NO returns
accepted unless the merchandise is in original cartons in new condition. Credit
will not be issued for returned material that has been marked, altered, or
abused.
- All returns must include
a written explanation and a copy of the invoice or packing list.
- NO returns are accepted
freight collect or COD. Send all returns prepaid and insured for current value.
Absolutely NO returns are accepted after thirty (30) days from date of invoice.
- Damaged, lost or short
shipments should be reported to your UPS office immediately. Then contact
us so that we can reship the merchandise and place a claim. Keep damaged goods
and containers until notified otherwise.
DEFECTIVE
MERCHANDISE:
All merchandise should be
inspected upon receipt. If found defective, call our Customer Service Department
at 586-790-2825 or support@bmfwholesale.com for an adjustment and/or return
approval number. Be sure you have our invoice or packing list when you call.
We will make a satisfactory adjustment on all unused, defective merchandise
if we are notified within five (5) days of our invoice date.
DISCLAIMER:
All items subject to prior
sale. Prices subject to change without notice. Clerical or inadvertent pricing
errors are subject to change. Product pictures are for reference only; actual
product appearance may vary.
Copyright 2002 by BMF Wholesale Inc.
SHIPPING
INFORMATION:
NEED IT FAST?
We are proud of our prompt, efficient service. Shipments are sent the least
expensive way. Shipments under 70 lbs. will be sent via UPS ground. Shipments
over 70 lbs. will be sent motor Freight Collect with a $45.00 minimum freight
charge. All orders are sent FOB shipping point.
PRIORITY SHIPMENTS:
BMF Wholesale Inc. offers FedEx, UPS Next Day, Second Day and Third Day Service,
Air Service and Air Freight.
DAMAGED SHIPMENTS:
Inspect the shipping container(s) upon delivery. If damage is evident, have
the Freight Agent make note of the condition. Open your order immediately and
check the contents against your enclosed invoice. Any claim for damaged or missing
merchandise must be filed within five (5) days. Save the container(s) that the
shipment arrived in.
REFUSED SHIPMENTS:
DO NOT refuse shipments as this results in unnecessary shipping and handling
charges. Accept the shipment and call our Customer Service Department at 586-790-2825
or email us at support@bmfwholesale.com for assistance. All refused shipments
will be assessed a 15% restocking fee.
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